1. How does the wireless pump work?
With a wireless pump, cleaning is much easier! We can easily take out the internal water bucket and the wireless pump for cleaning without moving the whole unit. The power supply to the wireless pump works the same way as a wireless phone charging pad - we have to plug in the fountain base itself for the power supply. When the wireless pump lands on the fountain base, it's powered up.
2. Is it suitable for big dogs?
Yes, it can be! However, please pay closer attention to see if your dog's drinking habit changes - some dogs might need to take an extra few days to get used to the fountain.
3. Is it lead-free/BPA-free?
Homerunpet products are lead-free, BPA free and are compliant with RoHS requirements.
4. Is this fountain quiet? Is there a loud water trickle sound or motor sound?
Our pet fountain performs ultra-quietly, with a noise level of 20dB. There won't be noisy water droplets or motor sounds.
5. Does the pump shut off when the water level gets too low?
Our wireless pet fountain features an integrated water level sensor that correctly measures the water level. When the water level falls below the safe level, the water pump will automatically cut off the power and stop working. A red indicator light will flash to warn you when the water level is low.
6. How often should I change the water?
Weather conditions and the water consumption volumes of your pet/pets primarily influence how often you should change the water. We highly recommend that you should change the water once a week in summer, while the frequency can be a bit longer in winter.
7. How often should I replace the filters?
It depends on how many pets are using the fountain. We recommend the charcoal filter be replaced every 2 to 4 weeks. We also advise that you clean the fountain more frequently if/when you keep more than one pet.
8. Is the pump long-lasting?
Yes. Our product has completed thorough tests, particularly the wireless pump - it is more advanced than the conventional water pumps and will not easily break when is used per the operating guide and safety instructions.
You can contact us at any time if there's any problem with the product you purchase.
9. How long does the warranty last?
One-Year. You can register and extend the warranty to 18-month through the warranty card coming with the product(s).
10. Can I put the wireless pet fountain in the bathroom/outdoors?
For safety reasons, please do not place the fountain outdoors, and using the unit in the bathroom is not recommended.